Tracking your card order

Administrators can find a shipment tracking number for card orders on the “Card order history” page in the Administrator Site.

Card tracking information is typically available 4 business days after the card order is placed, not including the day the card order was submitted. Tracking is provided for the following shipping methods:

1. Priority Delivery: Expected within 4-8 business days
2. Expedited Delivery: Expected within 5 business days
3. Rushed Delivery: Expected within 4 business days

How to Track a Card Order

1. Log in to dashboard.pexcard.com

• Click the “Cards” tab in the left navigation
• Click the “Card orders” tab
• Click on the card order from the list to see order details on the order date
• Review the tracking method and shipment date
• Click on the Tracking Number to check the status of a card order.

Note:

This will open a page on a 3rd party shipping website for additional tracking and delivery information.

• PEX is unable to make changes or intercept deliveries. To schedule a redelivery, make address or receiver name changes, inquiries, etc, contact your local delivery service and provide your tracking number.